Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Returns 

**Return Review:**  
Returns are considered on a case-by-case basis. We assess each return request individually to ensure that it meets our criteria for return eligibility. 

**Requesting a Return:**  
To initiate a return, please contact us at myfreemoments@icloud.com with your order details. We will guide you through the process and provide further instructions.

For any questions regarding returns or eligibility, our customer support team is here to assist you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at myfreemoments@me.com.